We ship all our orders the same day when placed before 2pm Mon-Fri. Orders after this threshold will be dispatched the next working day. Orders placed after 2pm on a Friday will be shipped by 2pm on the Monday.
Delivery within the UK
UPGRAD'D Laboratories offers free delivery on all UK orders via Royal Mail 48 & Royal Mail 48 Tracked for orders over £20. It should normally take 2-3 working days for delivery.
Europe £10 for all orders. Shipping usually takes 5-7 days after dispatch.
International £20 for all orders. Shipping usually takes 10-12 days after dispatch but can vary with location.
We’re proud to announce that our mailing bags and boxes are made of completely recycled materials. All of our products can be returned to us for recycling and making into homes for a hedgehog. Certain products are eligabile for free used packaging returns. Email email@example.com with your order number for a returns label.
How do I track my order?
As soon as your parcel is shipped, we will email you with a tracking number. Just give it a day or so for the tracking number to be activated. Orders below £20 are not trackable during transit.
Help! I gave you the wrong address at checkout!
Email us ASAP at firstname.lastname@example.org with your order number for a returns label. and we will do everything we can to update this for you. Our cut-off is 2pm on the day of order (mon-fri) for changing any details of your order before shipping. After this, your order will already have been shipped and unfortunately, we can’t change the course of the parcel.
I won’t be in for my delivery, what happens then?
If no one is available at the postal address provided at the time of delivery, a note will be left to advise you or Royal Mail may deliver to a neighbour. Recipients can opt-out of Delivery to a neighbour and can also nominate a specific neighbour if they wish. Details of how to do so can be found here: https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour.
Can I collect my order?
Sorry but we do not allow collections.
There’s a problem with my order. What are my options?
We’re so sorry your items arrived in less-than-perfect condition. Please email email@example.com with your order number for a returns label. with your order number and upload 2-3 clear photos of the problem, indicating whether you’d prefer a replacement or refund. We’ll get back to you shortly with a refund process, or send you out a brand new item. We’ll then email you when the refund has been processed OR when your replacement has been dispatched. We always do our best to resolve problems as quickly as possible!
My order was due for arrival but it never came!
Email us here: firstname.lastname@example.org and we’ll do everything we can to sort this out.
Does UPGRAD'D® Laboratories ship to PO boxes?
UPGRAD'D® Laboratories uses Royal Mail to ship your items domestically and Hermes internationally. Unfortunately these services don’t deliver to PO boxes or APO/FPO addresses.